Mr Spin Casino Contacts
Table of contents
Need an answer, a fix or just a bit of reassurance? You can reach the Mr Spin Casino team in a couple of clicks. This page shows which channel suits which question, what to put in your message and what happens once you hit send.
Payments, offers, games, verification or account settings: a real person on our support team reads what you write and replies through the same channel you chose.
We try to give answers you can use straight away, not lines copied from a script. The clearer your first message, the quicker we can help, so we have listed exactly what to include below.
| Point | Detail |
|---|---|
| Live chat | quickest route for everyday questions |
| best for documents and longer explanations | |
| Language | English |
| What to include | account address, date, short description |
| Replies | kept on record for both sides |
| Audience | adults 18+ only |
🧭 Which channel to pick
Both routes lead to the same team, so choose the one that fits your situation.
💬 Live chat for quick questions
Use chat when you want an answer while you are still on the site: how an offer is applied, where a setting lives, what a payment status means. Open the chat window, write a sentence or two and wait for a reply. If your case needs documents, we will say so.
📧 Email for documents and detail
Choose email to attach files, such as an ID photo or a screenshot, or when the matter needs more space. Use the address shown in the contact section of the Mr Spin Casino site, and write from the email address registered on your account so we can match your message to it.
📝 What to put in your message
- The email address registered on your account.
- The date and rough time of the problem.
- The method and amount, if it concerns a payment.
- The name of the game or offer, if it concerns play.
- A screenshot, if something looks wrong on screen.
Please never send your password, full card number or security code. We do not need them, and Mr Spin Casino staff will never ask for them.
🎯 After you send it
Your message is read, matched to your account and, when needed, passed to a specialist, for example for a payments or verification check. We answer through the channel you used and keep the conversation on record, so you do not have to start again if you write about the same matter later. If an answer needs more time, we tell you instead of leaving you in silence.
💳 Payment questions
Give us the method, the amount and the date. We check the request against your account history and tell you where it stands. Banks and wallet providers keep their own schedules, and we say so honestly when that is the reason.
🪪 Verification questions
Unsure which documents we need? Ask before you upload. A clear photo of a valid ID in the exact name on your account, plus proof of address, is usually what moves things forward.
🎰 Game and offer questions
Name the game or offer. For a game problem, add the time and what you saw on screen, so we can trace the round.
🕐 Urgent or routine?
For anything urgent, such as a payment you did not make or a sign-in you do not recognise, use live chat first and change your password at once. For routine matters, email lets you write calmly and attach what we need.
🛡️ Limits, breaks and closing an account
If you want to set a deposit limit, take a break or close your account, tell us and we will help right away. These requests come first, and you can make most of the changes yourself in your account settings. GAMSTOP and BeGambleAware.org offer free, confidential support.
🔒 Make sure it is really us
Before you open a chat or send documents, check that you are on the genuine Mr Spin Casino site. Be wary of messages that claim to be from us but ask for your password or card details. If you are unsure, contact us through the site and ask.
🤝 Complaints and feedback
If something went wrong, tell us plainly, with dates, amounts and screenshots if you have them. We will look into it and answer. Feedback is welcome too, because our pages and tools get better when players tell us what is unclear.